In such cases, Apple prefers to contact the owners of the affected devices with a request to provide all possible assistance in investigating the causes of the problem, which is what happened with the iPhone XS and XS Max. Apple appealed to some of the owners of the iPhone XS and XS Max, and he, including asking for permission to track their network activity.
Thus, in Cupertino, they hope to find out what is the reason for the low speed of the LTE connection, which dozens of consumers complain about having bought new iPhones. All that is required for this is to install specialized software for collecting and analyzing information on smartphones.
The inability of some iPhone XS and XS Max to ensure stable operation in LTE networks became known in the early days of sales. Most complaints were received from subscribers of Verizon Wireless, the US operator, suggesting that the problem lies in the incompatibility of the firmware of smartphone modems with the communications provider software. On the other hand, this version did not receive confirmation, leaving the question open.
As a result of the experiments, it turned out that new smartphones are capable of twice the speed when working in fourth-generation networks than the iPhone X.
We wait new update iOS 12.1...